(07) 5536 5888
Tweed Heads
Over 25 years experience.

Frequently Asked Questions (FAQs)

Do you need a doctor’s referral to see a physiotherapist?

No - you do not need a doctor’s referral to see a Physiotherapist. The only time you need a referral is if you want to claim the cost of your treatment through Workcover (i.e. you injured yourself at work), Veteran’s Affairs, Medicare (you need an Enhanced Primary Care Plan) or 3rd Party Insurance (i.e. a car accident insurance claim).

How do I pay for my treatment?

For your convenience we provide the HICAPS system for on-the-spot processing of private health fund rebates (if you are covered for physiotherapy by your health fund you just swipe your health fund card, your rebate is processed automatically and you only have to pay the difference). If you are referred under an EPC Care Plan you may also swipe your Medicare card and there is no difference to be paid. Payment is required at the time of treatment and we accept cash, MasterCard, Visa and EFTPOS. If your treatment costs are being claimed through Workcover or Veterans Affairs then once the appropriate paperwork is in place there is no cost to you.

What if I am running late or cannot make my appointment?

If you are running late then please call our clinic to let them know so the physiotherapist can try to plan their diary to accommodate you, or you may be able to reschedule your appointment to later that day. We ask clients to make every effort to keep their scheduled appointments to avoid us having to turn other clients away when we are fully booked.

What if I am a WorkCover, Department of Veterans Affairs or EPC (Medicare) patient?

We accept payment directly from WorkCover, Veterans Affairs and Medicare. For each of these you need to have a referral from your nominated treating doctor and all necessary paperwork from your employer or the insurance company. With Medicare the access to physiotherapy is strictly limited (up to 5 treatments per calendar year) and your GP must confirm that you are eligible and fill out the appropriate paperwork before treatment can be started. Once all of your paperwork is in place then we are able to deal directly with these organisations and there is no cost to you.

I am injured and won’t be able to walk up stairs is there adequate provisions for the less mobile at your premises?

We are located on the ground level of our building, there are no stairs needed to get to your treatment room.

Is there parking available on premises?

Yes, there is street parking out the front of the practice and there is also 2 designated car parks behind the practice. You can then walk in the back door.

My elderly relative cannot speak English, I would like to attend the treatment session with them in order to translate, is this ok?

Of course this is ok, we welcome the support of family members as this aids in the healing process. We have plenty of chairs in the treatment room for you to be able to sit comfortably whilst your relative is being treated. Anne can speak some French and German.

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